AI Voice Agent for Government Agencies
Citizen Services Around the Clock
Relieve your staff from standard inquiries. The AI Agent answers frequent citizen questions, schedules appointments, and provides information about responsibilities.
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Automate Calls with AI
Our AI Voice Agents handle repetitive calls and free up your team - around the clock, in any language, with consistent quality.
Citizen Office Hours 24/7
Citizens receive information around the clock about office hours, responsibilities, and required documents.
Online & Phone Appointment Scheduling
Automatic appointment booking for government services - from passport renewal to business registration.
Multilingual Service
The agent communicates in over 25 languages and makes your services accessible to all citizens.
Callivo entlastet Ihre BĂĽrgerannahme
Bürger erreichen Sie jederzeit — ohne endlose Warteschleifen und auch außerhalb der Öffnungszeiten.
Vor Ă–ffnung der BĂĽrgerdienste
Eine Bürgerin fragt um 07:00 Uhr nach Unterlagen für die Anmeldung eines neuen Wohnsitzes. Callivo listet die benötigten Dokumente auf und bietet einen Termin an.
StoĂźzeit im BĂĽrgerbĂĽro
Acht parallele Anrufe laufen auf — Personalausweis-Verlängerung, Parkausweis, Gewerbeanmeldung. Callivo beantwortet Standardfragen sofort, Sachbearbeiter konzentrieren sich auf komplexe Fälle.
Am späten Nachmittag
Ein Bürger will wissen, welches Amt für seine Anfrage zuständig ist. Callivo erkennt das Thema, erklärt die Zuständigkeit und stellt auf Wunsch durch oder hinterlegt einen Rückruf.
AuĂźerhalb der Ă–ffnungszeiten
Ein Bürger möchte eine Meldebescheinigung beantragen. Callivo informiert über Online-Selbstbedienung, Öffnungszeiten und nimmt eine Terminanfrage für den nächsten Tag auf.
Why Companies Choose Callivo
Relief for Staff
Over 60% of standard inquiries are handled automatically - your staff have time for complex matters.
Security Compliant
Meets government security requirements. Hosting in certified data centers with highest protection standards.
Accessible Service
Phone service makes government services accessible to all citizens - even without internet skills.
Shorter Wait Times
Through efficient appointment scheduling and advance information, on-site wait times are significantly reduced.
FAQs
Yes, all data is processed in certified data centers. We fully comply with GDPR and security standards.
The agent can explain application forms and help with preparation. Formal applications continue through designated channels.
For complex matters, it transfers to the responsible department or schedules a personal appointment.
The agent supports over 25 languages and can automatically detect the caller's language.
We offer interfaces to common government systems. Individual integrations are implemented on a project basis.
Yes, we recommend a 3-month pilot phase in one department before agency-wide deployment.
For sensitive information, authentication can be done through security questions or referral to identity verification services.
We train your staff on using the dashboard and customization options. Training typically takes 2-3 hours.
Processing More Than 10,000 Call Minutes Per Month?
Our Enterprise team will show you how Callivo meets your specific requirements - with a personalized demo and ROI calculation.