AI Voice Agent for Hotels
Reception Around the Clock
Your virtual concierge takes reservations, answers guest questions, and assists with special requests - in any language.
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Automate Calls with AI
Our AI Voice Agents handle repetitive calls and free up your team - around the clock, in any language, with consistent quality.
Accept Bookings
The agent checks availability, explains room types, and takes bookings directly.
Multilingual Service
Communication in over 25 languages - ideal for international guests and travel agencies.
Guest Services
Questions about amenities, check-in times, directions, or events are answered immediately.
Callivo empfängt Gäste, wenn Ihre Rezeption beschäftigt ist
Rund um die Uhr Reservierungen, Gästefragen und Sonderwünsche — in jeder Sprache, ohne Warteschleife.
FrĂĽhmorgens vor Check-out
Ein internationaler Gast fragt auf Englisch nach einem Taxi zum Flughafen. Callivo bestellt das Taxi über Ihre Hotel-Systeme, bestätigt den Pickup-Zeitpunkt und informiert die Rezeption.
Check-in-StoĂźzeit
Sechs parallele Anrufe — neue Reservierungen, Zimmer-Upgrades, Ankunftsverschiebungen. Callivo verwaltet alle synchron mit Ihrem PMS (Opera, Mews, Protel).
Während des Abendgeschäfts
Eine Gästin möchte im Spa eine Massage buchen und das Restaurant reservieren. Callivo prüft Verfügbarkeiten, bucht beide Services und aktualisiert das Gästeprofil.
Mitten in der Nacht
Ein Gast verspätet sich und will spät einchecken. Callivo informiert die Nachtschicht, verlängert die Zimmerreservierung und sendet dem Gast einen digitalen Türcode.
Why Companies Choose Callivo
More Direct Bookings
Through 24/7 availability and instant booking capability, direct bookings increase by up to 35%.
Relieved Front Desk
The front desk team can focus on guests on-site rather than on the phone.
International Service
Guests from around the world are served in their language - without multilingual staff.
Upselling Opportunities
The agent offers suitable upgrades and additional services during booking.
FAQs
Callivo integrates with Opera, Mews, Apaleo, Cloudbeds, and many other hotel PMS systems.
Yes, the agent captures special requests like cribs, allergies, or late check-in and stores them in the reservation.
The agent provides current prices from your PMS. Special rates can be offered upon request.
Yes, the agent can provide hotel restaurant and local recommendations based on your guidelines.
The agent can process cancellations according to your policies and offer rebooking.
Yes, the agent can be deployed for individual hotels or entire hotel groups with central or individual configuration.
The agent can capture event inquiries and forward them to your event team. Direct bookings are possible after configuration.
Group inquiries are captured and forwarded to your sales department for individual offers.
Processing More Than 10,000 Call Minutes Per Month?
Our Enterprise team will show you how Callivo meets your specific requirements - with a personalized demo and ROI calculation.